Lead product improvement and new-product initiatives for MiiTel and related services, balancing user needs, business impact and engineering capacity while coordinating engineers and business teams.
About this role
The Forward Deployed Engineer works on customer-specific problems that cannot be solved by standard SaaS functionality. The role sits at the intersection of customer operations, technology, and product development, helping integrate MiiTel into customers’ business and system environments rather than owning internal product implementation or engineering management.
The work includes organizing business requirements into technical requirements, designing API integrations, data integrations, webhooks, MCP and third-party connections, and clarifying technical assumptions and constraints. The engineer aligns these points with customers, product managers, and development teams, then abstracts knowledge from individual projects to inform product evolution.
Applicants must have customer-facing experience in B2B SaaS or IT solutions, experience independently driving work from requirements整理 through design and implementation, and experience with API or data integration. The posting also requires practical data-use experience with SQL or similar tools, along with the ability to structure technical constraints and build agreement among multiple stakeholders.
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