Design customer solutions through API and data integration, AI and third-party connections, and alignment with product and development teams. Full remote work is available.
About this role
The Product Manager will work on MiiTel and related services, with responsibility for either improving existing products or growing and launching products in new areas. The assignment will reflect the person’s experience, preferences and team needs.
For existing products such as MiiTel Phone, the role plans and drives improvements that support product growth. This includes prioritizing user requests, business impact and development capacity while working with multiple engineering teams and business teams such as sales, customer success and marketing. The role may also add new options and value propositions to existing services.
For growth-stage or new products such as MiiTel RecPod and generative-AI features, the role leads feature planning, user research, value-hypothesis validation and collaboration with business development across 0-to-1 and 1-to-10 processes. User behavior is used to design experiences, and the role involves making decisions in a rapidly changing area. The position can work across product areas and is intended as a player-manager role.
Applicants must have at least three years of practical experience in one of the following areas: SaaS product management; product or service planning, new-business development or DX projects; or projects involving the proposal, development, operation or introduction of products and services using machine learning or data science. At least two years of experience managing five or more members is also required.
The required capabilities include designing and conducting qualitative and quantitative research, understanding customers and markets, adjusting stakeholder interests, strategic thinking about target markets and customers, and defining features with business impact together with engineers and designers. Experience in business development or service planning, product management or ownership, collaboration with engineers and designers, and programming is relevant. Python, R and SQL are named for data-based problem discovery and problem solving. Native-level Japanese is required.
Preferred experience includes DX or IT consulting with call-center work, telephone-system introduction or operational-improvement projects; CTI or PBX knowledge; agile project management; business planning, pricing strategy or service planning; work at a B2B SaaS venture; Salesforce reporting; Google Analytics or SQL data extraction; and Kaggle awards.
The stated development environment includes Notion and GitHub for project management; Miro and Figma for requirements and UX; Re:dash, Salesforce, Google Analytics, BigQuery and Looker Studio for data analysis; and Google Workspace and Slack for communication.
The listed annual salary range is JPY 8,000,000 to JPY 15,000,000, with final conditions determined by experience and ability. Forty-five hours of overtime allowance is included, and additional premium pay is provided for overtime exceeding 45 hours. The work location is Marunouchi, Chiyoda-ku, Tokyo, and full remote work is available from a place that maintains information security, including home, subject to exceptions for some roles. Working hours use a flextime system without core hours.
The position is listed as full-time, while the posting also states that employment may be either regular or contract employment after consultation. The probationary period is six months with the same salary and treatment after the probation period. Benefits include company-provided Mac or Windows equipment, commuting expenses, leased housing, social insurance, book-purchase assistance, multilingual learning or lesson assistance, babysitter-cost assistance, seminar and study-meeting assistance, qualification-cost assistance and approved side work. Holidays include two full days off per week, public holidays, paid leave, year-end and summer leave, family leave, birthday leave, bereavement leave and other statutory leave. The selection process is document screening followed by one to three interviews; business roles may include a reference check before the final interview.
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