Handle incident investigation and recovery, vulnerability checks, attack-surface management, logs and security training across the company and its group businesses.
About this role
The role leads operations in the company’s information systems function for internal services used by employees and group companies. The portfolio includes a single sign-on system, an internal online service using generative AI, and an announcements and survey service, supporting more than 40,000 users. The lead oversees service requests, inquiries, account administration, and incidents from investigation and recovery through user updates. Working with internal departments and development teams, the role standardizes procedures and reviews service usage to improve stability, quality, and productivity. Operational data, AI, and automation are also used to make service operations more efficient and scalable. Applicants need at least three years of practical IT service operations and maintenance experience, team or project leadership experience, and experience making decisions, tracking progress, and coordinating stakeholders for inquiries and incidents. Basic knowledge of using AWS, Azure, or SaaS services is also required, along with accuracy, adaptability, and logical thinking.
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