Build core and supporting business systems for companies and infrastructure operators, covering requirements, design, implementation, testing and maintenance.
About this role
Act as the first contact for customers seeking help with computers, business systems, networks and peripherals. Listen to users, clarify their situation and guide the issue toward resolution rather than passing it between support desks.
Handle questions such as slow systems or networks, spreadsheet functions for more efficient work, computer blue-screen failures and communication tools for remote collaboration. Work within a client support team, consult colleagues and previous support records, and investigate difficult questions before replying.
Initial training and continued skills development support people moving into IT from other industries. The role emphasizes customer consideration, clear communication and collaborative problem solving.
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