Build core and supporting business systems for companies and infrastructure operators, covering requirements, design, implementation, testing and maintenance.
About this role
Lead a service-desk team and improve service support and delivery processes. Analyze IT services and customer needs, propose process improvements and IT solutions, use technologies such as AI to improve workflows, prevent recurring incidents and train team members.
A junior-college or vocational qualification or higher is required, plus at least two listed skills or experiences: help-desk/technical support; communication; project management or development of people; time management; continuous learning; troubleshooting; IT Passport/MOS or equivalent skills; internal IT; second-level technical support; RPA or SaaS operations; portal/FAQ creation; systemization/automation; system renewal; or process analysis and manuals.
Work with customers to maintain stable service-desk operations, system acceptance and ongoing management, using accumulated knowledge to improve service consistency and satisfaction.
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