Design customer solutions through API and data integration, AI and third-party connections, and alignment with product and development teams. Full remote work is available.
About this role
This Sales Engineer supports the customer-facing implementation and operation of PBX services, focusing on the telephone-line and connectivity requirements that enable customers to begin using the product. The role works closely with sales and product teams and provides technical support throughout the customer experience.
Responsibilities include confirming and organizing telephone-line specifications, coordinating line orders and number acquisition with telecom carriers, handling number portability, explaining technical matters to customers, and troubleshooting issues after implementation. The role also leads workflow improvements, knowledge accumulation, and internal manual development. Candidates must have basic knowledge of telephone lines, PBX, and VoIP; a basic understanding of cloud services or SaaS products; the ability to communicate smoothly with internal and external stakeholders; and the ability to create technical documentation and organize work processes.
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