Lead PM and PMO work for the AI Concierge telephone automation service, managing scope, costs, stakeholders, requirements, implementation, and improvements to customer operations.
About this role
The Project Manager plans and improves USEN MEMBERS, a customer-facing portal intended to increase use of its features and support customer success. The role translates feedback from customers and sales into product direction, then coordinates changes with internal development and business teams. It connects customer needs to product improvements from initial request organization through post-release review. Responsibilities include gathering requests, defining requirements, aligning specifications with developers, and setting project plans. The manager tracks progress, issues, and risks; coordinates releases; reviews results after launch; and turns findings into further improvements. The role also works with sales and related departments on implementation support and analysis of customer issues and workflows. Applicants must have experience organizing requests and defining requirements for a web service or system through discussions with customers or internal stakeholders. They also need project-promotion experience that includes progress and issue management and stakeholder coordination.
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