ServiceNow is an enterprise software company whose cloud-based AI Platform connects data, workflows, AI, and security on a common foundation. Organizations use its applications to manage IT services and operations, customer service, employee experiences, security and risk, and custom application development.
The company earns most of its revenue from subscriptions, supplemented by professional services and training. Its products include IT Service Management, Customer Service Management, Security Operations, AI Agents, AI Control Tower, and App Engine. The platform can connect with hundreds of external systems, allowing customers to automate work across existing enterprise applications while applying centralized governance.
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