Lead customer research and product strategy for large financial projects, defining value, prioritizing work, directing web/app UI/UX, aligning stakeholders, and improving KPIs after release.
About this role
WealthNavi, Japan's leading robo-advisor, is launching insurance, pension and mortgage products and plans a digital bank with MUFG Bank, which could expand its customer base sharply, so it needs a new operating model. The Operation Planning Promotion role sits in the operations team of the Customer Service group and plans and runs measures that draw on customer and field feedback, working with development and product departments.
The planner reforms operations for multiple products and the digital bank, starting from customer experience: building new business flows and improving existing ones, working with the systems department, defining business requirements and workflows for the back office, planning account-opening and onboarding administration, planning measures that make services more convenient, and driving cross-department development projects (requirements, progress, coordination). Close work with in-house development and AI teams, including introducing AI, is expected.
Applicants need operation planning or process-improvement experience in banking, securities, insurance or cards, experience finding problems through data analysis and improving processes or products, and experience building a business flow from scratch.
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