Product Operations and Process Improvement Lead

LIFULL

Project Mgr

Operations

Bonus

About this role

This role connects sales, engineering and external partners to improve client-facing self-service products and the contract and order processes behind them. Work includes analysing data flows and operational bottlenecks, defining requirements and priorities, planning product changes alongside back-office improvements, and aligning stakeholders on implementation. After delivery, the lead evaluates workload reductions and product use to guide the next improvements.

Applicants need practical web-service requirements-definition and project-delivery experience. They must organise and visualise complex workflows and contract/order data connections, define issues and solutions logically, and translate engineering and data discussions into business decisions. Relationship-building and facilitation across sales, engineering and operations are required to resolve decisions and advance projects.

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