Professional Market Strategy and Customer Support

This role belongs to Nikon’s Imaging Business and supports the professional camera market from the Customer Support section. The position focuses on general-customer technical support rather than the separate professional photographer support function.

The employee develops strategies to increase Nikon’s share in the professional market while discussing plans with headquarters departments and global locations. Responsibilities include explaining proposals to key members at regional sites, building globally consistent concepts and messages, reviewing professional strategies at each location, sharing successful practices across sales companies, and following through on specific initiatives when needed.

The role collects customer feedback about professional products and passes it to product planning and specification teams. For new products aimed at professional users, the employee learns the products and explains them to NPS staff at regional locations. The work involves frequent interaction with customers, overseas members, internal development staff, and external agencies.

Required qualifications include business-level English demonstrated by a TOEIC score of at least 850, conversational ability, and no difficulty reading or writing English. Applicants must have experience taking photographs with a digital SLR or mirrorless camera; hobby-level experience is acceptable. The posting also states that overseas business trips must be possible.

The team operates globally and supports professional photographers and general customers. The position connects customer needs with the company and can provide opportunities to apply worldwide professional-user feedback to product development. The department has NPS and NTO teams, with members working across activities and bringing backgrounds including design, development, and quality assurance.

The job is based at Nikon’s headquarters and Innovation Center in Shinagawa, Tokyo. Remote work is available, and a super-flexible work system is in place. Working time is eight hours per day with a 45-minute break. The probationary period is three months. The employment type is regular employee. Salary is 5,000,000 to 7,800,000 yen annually. Benefits include commuting expenses, social insurance, housing assistance subject to conditions, employee stock ownership, defined-contribution pension, retirement allowance, childcare and nursing-care programs, and club activities. Annual holidays total 128 days with a two-day weekly holiday system, plus seasonal, year-end, paid, condolence, refresh, and other leave.