Project Manager / Customer Success (Healthcare)

SoftBank

Project Mgr

Healthtech

Cust Success

About this role

This role sits within the Healthcare Strategy Planning Department of the Next Generation Strategy Division and supports a healthcare platform built with municipalities, medical institutions, community organizations and internal medical, product and data teams. The focus is a performance-based healthcare business intended to improve resident health and optimize medical spending.

The manager serves as the day-to-day contact for municipalities, managing project plans, schedules, tasks, issues, risks and performance indicators. The role also designs and executes measures to increase service awareness, participation and continued use among residents, monitors KPIs such as usage, retention and consultation rates, and organizes progress and results reporting. The posting requires practical experience in project management, customer success, corporate sales, consulting or business operations; experience coordinating multiple internal and external stakeholders or supporting adoption and continued use; experience using KPIs or quantitative data to identify issues and implement improvements; and experience preparing proposals, progress reports or meeting materials. A strong interest in healthcare or regional issues is also required.

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