Leads strategy and business development for a new drug discovery support business built on 3D cell culture, working with pharma companies and leading a team of 3–4.
About this role
A design role in the BPO division of TOPPAN's information solutions business, sitting in the operations design departments that serve public-sector clients. The division runs outsourced operations for government subsidy and benefit programmes, including those of the Tokyo Metropolitan Government: application intake, review secretariats, call centres and DX projects.
The specialist designs how these programmes work in practice. Duties include programme and operations design for subsidy and benefit schemes, drawing up workflows and operating models, writing procedure manuals and design documents, organising client requirements and translating them into system requirements, and planning business automation using AI and RPA. The role also contributes to standardising operations and building a service-style BPO model that can be reused.
Applicants need hands-on experience in operations design or programme design for BPO work, experience designing business workflows or operating processes, and logical thinking and communication skills.
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