Leads UI/UX quality and design operations for a learning app, combining hands-on reviews and prototyping with designer coaching, evaluation, and coordination across product teams.
About this role
Field sales and customer success manage proposals, adoption, renewals, and expansion. The group has two sales and one customer success member and works with marketing, inside sales, BizOps, and product/content teams. The manager sets goals and KPIs, tracks progress, allocates resources, and improves sales-to-success processes. Duties include evaluating and developing members, joining key deals, and building adoption support. Customer feedback informs target/messaging reviews and product improvements. Tools include Salesforce, Slack, Gemini, ChatGPT, and Claude. Applicants need corporate-sales results in either new-customer acquisition or retention/expansion of existing accounts (including customer success or account sales). Sales-team people-management experience, including evaluation, development, or labor management, is required; about one year is the stated guideline. Experience chiefly accountable for team goals, rather than personal figures, is also required.
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