Leads client-focused creative direction beyond advertising, identifying business needs, shaping communication and marketing strategies, developing ideas, and guiding creators and production partners.
About this role
This service designer role supports clients’ business growth and customer-experience transformation through service design and CX design. The work covers strategy planning, service and experience planning, design, execution support, and service growth.
Responsibilities include identifying client issues and forming hypotheses; designing, conducting, and analyzing research such as depth interviews, heuristic evaluations, and access analysis; and designing and facilitating workshops for vision creation, ideation, and CX issue discovery. The role also develops concepts for new businesses and services, identifies target users, designs customer experiences, and creates customer journeys and storyboards.
The role includes prototyping for websites and applications, information architecture, and direction of implementation. For ongoing service growth, responsibilities include access analysis, issue organization, communication design, implementation support, measuring results, and proposing improvement priorities.
In addition to established design methods, the role uses KARTE, described in the posting as a CX platform and the company’s SaaS product. The service designer collaborates with many teams and members across the group, works with executives and business leaders on CX strategy and business transformation, and may contribute from upstream strategy planning through new service development.
Projects involve large companies across different industries. The posting states that support can continue for more than one year, allowing the role to remain involved in business growth rather than focusing only on individual conversion-improvement measures. Customer insights and use cases from projects are also fed back to the development team to support improvements and new features for the company’s product.
The work location is the headquarters in Ginza, Tokyo, or locations designated by the company. The stated work style is hybrid, combining office attendance and remote work. Depending on company and team circumstances, a certain number of office days may be requested; the current stated practice for business-side staff is generally three office days per week. No specific education, qualification, or prior-experience requirement is stated in the supplied posting.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Design UX and UI for client websites, e-commerce services, and apps, from research and experience concepts through wireframes, screen design, and prototypes using KARTE data.
Leads corporate, recruiting, and technology communications across websites, group-company sites, brochures, video, and brand experiences, managing design, production, vendors, budgets, and KPIs.
BASE株式会社 lists a UI/UX Designer position for PAY ID as an experienced-hire role. The workplace is in Roppongi, Minato, Tokyo, at the Sumitomo Fudosan Roppongi Grand Tower.
Lead strategic public relations for an education technology business, planning stakeholder communications, handling media inquiries, creating press releases and recruitment PR.
The Art Director will redesign the brand structure and elevate brand recognition in consumer marketing.