Lead customer success for LEEEP, supporting major e-commerce clients while designing KPIs, health scores, scalable processes, member development, customer communities, and AI-enabled CS operations.
Customer Success (Publishing Logistics DX Service Implementation Support)
About this role
Support publishers and bookstores with implementation and ongoing use of publishing logistics DX services in the AI Supply Chain Solutions Division.
Gather and visualize current bookstore ordering and sales-floor work, and publisher and bookstore operations including reprint, replenishment, and shipping decisions. Organize requirements and develop operational rules for automated bookstore replenishment and ordering support. Help design and optimize the use of print-on-demand and offset production methods, replenishment policies, and production and logistics plans.
Provide onboarding for automated replenishment, ordering-support, and production and logistics planning services. Communicate requirements to engineers and data scientists and work with them on delivery. After launch, monitor utilization, answer inquiries, organize issues, and propose improvements using sales, inventory, and shipment data. Manage related projects.
Work location may be KDX Toranomon 1-chome Building or remote work from home.
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