Supports Payments clients after implementation by investigating service issues, coordinating resolutions across internal teams, sharing updates, and improving recurring processes.
About this role
The Assistant Vice President sits in Securities Services Operations and serves as a primary contact for institutional investors. The role combines client service with ownership of transaction processes, including settlement and portfolio inquiries, service reviews, and coordination with internal and external partners. It also covers Japanese equity and fixed-income matching for domestic and non-resident clients, collateral and pledge management, and corporate actions. Work includes clearing, settling, and investigating securities and derivatives transactions; resolving complex issues; and ensuring timely client notifications and entitlements. The role identifies workflow gaps, contributes to process improvement and projects such as product launches, platform upgrades, and digitalization, and coaches junior colleagues. Applicants need hands-on securities settlement or custody operations experience, knowledge of Japanese equity and fixed-income matching and collateral and pledge practices, and institutional client relationship experience. A bachelor's degree or equivalent professional experience is required.
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