Provides institutional securities-services clients with issue resolution and ongoing support, coordinating transactions, controls, reporting and service improvements across internal and external teams.
About this role
The role sits in Cash and Trade Processing within Operations, supporting Payments products after implementation. It handles client service requests and escalations, coordinating with clients and internal partners to investigate issues and maintain service delivery. Work includes analyzing inquiries and operational problems, identifying root causes, recommending solutions, and coordinating fixes with Operations, Product, Technology and other teams. The analyst communicates incidents and resolution progress, helps reduce recurring inquiries and improve service efficiency, and maintains client relationships through proactive service discussions. Risk assessment, policy compliance, and transparent escalation of control issues are also required. Applicants need 0–2 years of relevant experience, computer proficiency, clear written and verbal communication, and investigative and analytical skills. They must also be able to present concepts, influence change, deliver high-quality customer service, build client relationships, and work in a team under limited supervision. A bachelor’s or university degree, or equivalent experience, is required.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Resolve client inquiries as an operations customer-service analyst, coordinating with internal teams, investigating issues, communicating updates and maintaining institutional client relationships.
Manage Migakun accounts through solution proposals, customer coordination, and on-site operational improvements, translating feedback from clients and workers into service and product changes.
Grow existing Smaregi accounts through customer-data analysis and solution proposals, combining payments, time management and apps to improve retention and expansion.
Own B2B sales and post-contract growth for a corporate English-training service, from new-client proposals and closing to adoption support, renewals and account expansion.
Supports technology partners and mutual customers by troubleshooting database and infrastructure issues, guiding integrations, coordinating escalations, and documenting partner solutions.