Supports Payments clients after implementation by investigating service issues, coordinating resolutions across internal teams, sharing updates, and improving recurring processes.
Assistant Vice President, Customer Service Senior Analyst, Securities Services Operations
About this role
This intermediate customer-service role sits in Securities Services Operations and supports institutional clients through the Customer Service team. The analyst handles a portfolio of high-profile clients, serves as the main contact for queries, and identifies service needs and gaps while coordinating with internal and external partners. Responsibilities include ensuring transactions are completed accurately and on time, implementing process improvements, and testing new features or functions. The role conducts regulatory, audit and control assessments and prepares reports for internal or external distribution. It also contributes to short- and long-term projects, engages global partners when needed, and escalates, manages and reports control issues while applying risk and compliance considerations. Applicants need clear, concise written and verbal communication, aptitude with reporting tools and applications, organizational skills, and the ability to deliver results in a fast-paced, goal-oriented environment. A bachelor’s degree or equivalent experience is required.
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