Build Smaregi’s customer-success strategy, manage the team, and improve retention and account expansion across store-focused software and payment services.
About this role
The account-management CS role expands existing Smaregi customer relationships while maintaining cancellation prevention. Customer usage and enquiry history inform which accounts to approach, when and with which solutions.
The specialist identifies growth opportunities and discusses business problems with owners and store managers, such as staffing, cash flow and multi-store operations. PAYGATE, Time Card and app integrations are combined into proposals and implementation. Member management may be added later.
Applicants need mentoring/OJT or target-management experience; B2B solution sales involving customer processes, intangible products or systems, with personal budgets consistently achieved; and IT/Web CS experience pursuing lifetime value through upsell, cross-sell or churn improvement beyond onboarding. High-touch customer work and a record of contributing to customers’ growth are required.
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