Customer Success

Geniee, a marketing-technology group with an ad platform and AI-based marketing SaaS products, is hiring a Customer Success person to strengthen the support its customers receive across all its products. The aim is to help customers succeed, which leads to continued use and upsell and raises satisfaction and product value.

The person supports onboarding and initial set-up, analyses each customer's usage and data to find issues and propose improvements, plans and carries out customer-success measures for satisfaction and renewal, builds strategy for upsell and cross-sell, answers inquiries and problems quickly, works with sales, development and marketing to feed customer needs into the products, and raises loyalty using NPS and CSAT data. Placement is decided by experience and aptitude, in the advertising platform business or the marketing SaaS business, with later moves between products or into management possible.

Applicants need at least two years of customer success, B2B customer support, or solving customer problems in sales or consulting. Customer-success experience at a SaaS company, planning CRM or marketing-automation measures to raise customer lifetime value, results with NPS or CSAT, and cross-department product improvement are preferred.