Customer Success

This full-time Customer Success role supports the launch and growth of Loglass AI IR, a product for CFO and IR professionals. The role is a core member of the new-business team and is responsible for establishing the first successful customer examples.

Responsibilities include designing and executing the customer success strategy and an end-to-end success plan covering onboarding, adoption, and retention. The person establishes the implementation process and carries it out, holds regular customer meetings and study sessions, and proposes ways to use the product in line with each customer's business. They define health scores, build proactive support based on data, create customer success cases, and plan and run measures such as user communities to strengthen engagement and loyalty.

The role also collects and analyzes customer requests and usage data, provides accurate feedback to the development team, and participates deeply in product-roadmap planning. It creates FAQs, tutorials, and usage tips so customers can resolve issues themselves, and builds repeatable customer-success processes and playbooks for future team expansion.

The required qualification is at least three years of experience negotiating with corporate customers in customer success, account management, or a similar role. Desired experience includes solution sales; establishing or systematizing a customer success function, including tech-touch; health-score design or data-based customer support; launching or operating user communities; creating FAQs, manuals, or videos; CRM/SFA; and selling or launching AI/LLM products. The posting also seeks logical thinking, skill in identifying essential issues, willingness to update knowledge quickly, a substantial setback or success experience, alignment with company values, proactive action in uncertain environments, and strong IT literacy or deep understanding of sales operations.

Loglass provides the Loglass management cloud for management planning and budget-versus-actuals management. Loglass AI IR is a new product for CFO and IR professionals that uses AI for investor-relations communications, including specialized terminology transcription and the structuring and visualization of dialogue data for use in management decisions.

The position is based at the company's Minato-ku, Tokyo office and remote work is available. It is a regular full-time position with working hours from 10:00 to 19:00 and a one-hour break. Annual salary is listed as JPY 6.8 million to JPY 15 million, with fixed overtime for 60 hours per month included in the stated examples; overtime beyond the fixed amount is paid separately. Holidays are Saturdays, Sundays, and public holidays under a complete two-day weekly schedule. Leave includes paid leave, with 10 days granted at joining, bereavement leave, childcare leave, nursing-care leave, and menstrual leave. Benefits include company-leased housing, a moving allowance, referral hiring rewards, bookkeeping certification assistance, and support for PC-related equipment. Health insurance, employees' pension, employment insurance, and workers' compensation insurance are provided.