Provide customer support for clients using WOVN.io, addressing issues and improving service efficiency.
About this role
Wovn Technologies makes WOVN.io, a SaaS that translates websites and mobile apps into up to 45 languages and automates operation of the multilingual site, used by more than 18,000 sites at mostly large companies. The Customer Success role supports customers who have signed up, helping them go further in their globalisation after the first multilingual launch. The team includes people from engineering, marketing, sales and IT consulting.
Duties include hearing customers' visible problems and drawing out hidden ones, helping customers use and adopt the product, answering enquiries, improving efficiency through enquiry analysis, and building relationships that widen use of WOVN based on customer analysis.
Applicants need experience in customer support or customer success, selling to existing customers (proposals, hearing, negotiation) or making improvement and upsell proposals, plus interest in web or IT, negotiation skill in customer communication and the ability to manage projects with several stakeholders. System or web-production project experience, requirement definition, and business-level English (development discussions can be in English) are preferred.
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