Provide customer support for clients using WOVN.io, addressing issues and improving service efficiency.
About this role
Wovn Technologies, a startup with the mission of accelerating companies' globalization with AI, is hiring a Customer Success professional for WOVN.io, its website/mobile-app localization SaaS. WOVN.io localizes websites and apps into up to 45 languages and automates ongoing multilingual operation, adopted across 18,000+ sites and apps, mainly at large enterprises pursuing overseas expansion and foreign-talent employment, backed by internationalization (i18n) technology and the generative-AI translation platform Maestro. Working within a diverse team (system engineers, marketers, corporate sales, IT consultants), the role handles customer success for contracted customers: hearing manifest problems and extracting latent ones, and providing usage support to help customers deepen their globalization. Full-time. The posting is written in Japanese.
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