Support onboarding and customer success for AI products in the restaurant back-office sector, understanding client challenges and implementing AI-driven solutions.
About this role
The role supports SMB restaurant customers using POS, mobile ordering, CRM, shift-management, and payment products. It combines one-to-one account support with scalable programs and user communities, aiming to improve product use, retention, recurring revenue, and customer loyalty. Responsibilities include operating user communities, events and study sessions, and sharing successful practices across customers. The role tracks needs and product usage, recommends improvements, follows up on retention, and plans responses to cancellation risks. It designs support through email, webinars, automation, and community content; advances renewals, upsell and cross-sell; and coordinates with support and product teams to resolve issues and relay customer feedback. Named tools include Google Workspace, Slack, Notion, Salesforce, Claude Code, and Notion AI. The required qualification is at least one year of corporate sales or customer-facing business negotiation experience.
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