Support customers using the WOVN multilingual SaaS product, addressing their challenges and enhancing their global operations.
About this role
Wovn Technologies makes WOVN.io, a SaaS that makes websites and apps multilingual for mostly large companies, with a cancellation rate under 1 percent. The Customer Support role looks after contracted customers in a diverse team of people from engineering, marketing and sales, built around customer negotiation, process improvement and feedback to the product.
Duties include hearing customers' visible problems and drawing out hidden ones, supporting use and adoption, answering enquiries, improving efficiency through enquiry analysis and process change, communicating with product and development teams about new features and bugs, and passing upsell and cross-sell proposals to sales. The job builds a career in IT customer support or success with technical depth and experience dealing with large corporate clients, and there is room to create new improvement mechanisms.
Applicants need experience in customer support or customer success, customer negotiation through communication, interest in web or IT, and the skill to communicate from the other party's viewpoint. System maintenance and operation, system development or web production, requirement definition and scheduling, translation knowledge and business-level English (development discussions may be in English) are preferred.
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