Provide customer support for clients using WOVN.io, addressing issues and improving service efficiency.
About this role
Reporting to the COO, this customer success role supports a new AI product during its launch and expansion phase. It combines work with existing enterprise customers and the creation of the customer success function, with customer feedback carried into product planning and development.
Responsibilities include onboarding and adoption support, designing and testing CS operations, hearing stated and latent customer needs, passing upsell or cross-sell proposals onward, feeding customer input to the product team, and organizing shared knowledge. AI technology and generative AI products are the named technical domain.
Applicants need one of three backgrounds: customer success for IT solutions or AI services, including onboarding, usage interviews, or adoption support, at roughly two years or more; existing-customer sales involving upsell/cross-sell proposals or negotiations, also at roughly two years or more; or new-business or team-launch experience in an operating company. They must also show sustained interest in AI and generative AI products, the ability to structure customer problems and propose solutions, and the ability to involve stakeholders to advance and manage projects.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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