Customer Success

This Customer Success role supports Shippio Works and Shippio Clear. It involves working deeply with customers to understand operational issues in international logistics, proposing improvements, reaching agreement with stakeholders, and expanding contracts. The role connects customer growth with business growth by continuing to show how logistics operations can be improved through Shippio's services.

Responsibilities include proposing upgrades to existing customers, including the use of logistics data and migration to subscription plans to optimize costs. The role also develops relationships with large and mid-sized companies with annual revenues of several hundred billion to several trillion yen, interviews stakeholders about their current logistics operations, designs a future operating model using Shippio, and works toward company-wide adoption.

The position organizes successful customer approaches into repeatable methods that can be documented and applied to other accounts. It maintains long-term relationships through ongoing proposals that reflect changes in each customer's business and works to increase the value of continuing contracts. It also helps build the Customer Success organization by supporting the onboarding of new members and planning strategies based on customer data.

Shippio provides technology-based services for international logistics and trade operations. Shippio Works enables shippers to manage all transportation cases in one interface, including cases handled by other logistics companies. Shippio Clear supports business coordination between companies involved in international logistics and enables high-volume customs-processing work. The role is connected to a cloud-service and SaaS product environment and uses logistics and customer data in its proposals and planning.

Works is in an expansion phase, while Clear is in a launch phase. In both areas, the team is developing customer-response methods and organizational processes from the ground up. The role works with the assigned Product Manager through regular discussions so that customer feedback and usability issues can inform product improvements and feature priorities. It operates under the Customer Success head and applies customer-usage data to strategy and execution.

The posting describes experience in intangible-product sales or IT-service sales as a relevant foundation, particularly the ability to identify customer issues, make proposals, and involve decision-makers. It also describes a strong interest in the challenges of international logistics and trade as characteristic of people succeeding in this environment. No specific programming language, education requirement, salary, working hours, remote-work arrangement, benefits, or visa condition is stated. The work location is Shippio's Tokyo headquarters in Minato-ku, Tokyo.