Leads customer success for Shippio Works and Clear: identifies logistics issues, proposes improvements, expands contracts, maintains relationships, and builds CS processes.
About this role
Customer Success for Shippio Forwarding is part of the operations department, coordinating customer-facing work across international freight workflows. It helps shipments run smoothly and improves customer experience within a job-based structure whose small teams cover overseas transport, customs clearance, delivery, payments and customer communication. A key goal is expanding existing accounts through higher shipment volume and gross profit. Day to day, the role handles inquiries through Shippio’s digital platform, joins sales meetings, conducts upsell discussions and identifies customer needs. It also surfaces operational issues and plans and drives solutions, using forwarding operations knowledge to connect customer requests with internal workflows. Shippio Forwarding brings transport arrangements, schedules, documents and communications for ocean and air freight, customs and domestic delivery into a cloud platform. Applicants must have at least three years of forwarding sales or operations experience and prior experience serving as a customer communication contact.
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