The Customer Success Engineer maximizes the value provided to customers by solving their issues with our marketing tools.
About this role
Manager Candidate (Customer Help Specialist, Customer Support Unit) at Repro (marketing SaaS; "Client First"). The unit helps clients maximise use of the product: act as a hub, arranging internal specialist teams to solve clients' challenges, read the "what they want to achieve" behind questions, and proactively deliver better client experiences - working with business and dev teams, creating help-site content and getting involved in new-feature development. Remote possible; hospitality/digital-marketing knowledge welcome; leader/manager candidate. Yoyogi, Shibuya-ku, Tokyo; full-time.
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