The role involves solving client issues using data-driven analysis and marketing strategies to contribute to their business growth.
About this role
Repro's Customer Support Unit helps clients get the most out of the company's marketing product, and it is looking for a manager candidate to join as a Customer Help Specialist. The team is exploring ways to help clients beyond answering inquiries, and wants a new perspective to lead that effort and help build the organisation.
The specialist acts as a hub: when clients hit problems using the product, they arrange the right in-house specialist teams and lead the resolution, looking for what the client actually wants to achieve behind each question. They work with development teams (escalating inquiry-driven issues) and with customer success and sales (answering product-specification questions), and take a proactive role in long-term fixes such as expanding help-site content so clients can solve problems themselves and weighing client-requested features for development.
The employer welcomes hospitality-minded people and knowledge of digital marketing is a plus. Management ambition is expected, since the role is a leader or manager track; remote work is possible.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
The Customer Success Engineer maximizes the value provided to customers by solving issues related to the use of our marketing tools.
Arcade Staff
GENDA
· GiGO Akihabara Building 3
Evening floor staff at GiGO Akihabara Building 3: serving customers at the floor and prize counter, cleaning, restocking prizes and simple machine upkeep.
Coordinates customer communication in forwarding operations, supports smooth shipments and a stronger customer experience, identifies operational issues, and develops existing accounts through upsell proposals.
Support customers using EventHub through onboarding and operational advice, resolve event-marketing challenges, help achieve KPIs, and propose continued use and upsell opportunities.
Supports restaurants, hotels and guests using TableCheck by answering product questions, troubleshooting system issues, and improving FAQs and response procedures based on recurring inquiries.