Guides restaurant clients through TableCheck setup, configuring features, checking operations, coordinating rollout plans, and training staff. Manages several venues at once and supports adoption.
About this role
Part of TableCheck’s Customer Experience team, this role supports restaurants, hotels and guests using its reservation and customer-management services. It handles questions about system use and helps users resolve problems, while also using recurring feedback to improve the support experience. Responses are handled by phone, email and chat. The role explains system functions, troubleshoots reported issues and guides users to a resolution; performing initial setup for users is outside its scope. Recurring inquiries are analyzed to create and update FAQs and response procedures. Bug reports and improvement requests are organized and shared with the development team, with coordination across internal groups to address issues affecting restaurants and guests. Applicants need experience using a PC for work, including basic email, writing and chat tasks. They must be comfortable communicating by phone, able to identify the underlying issue, and able to explain solutions clearly.
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