Install, map, maintain, and repair service robots at restaurants and commercial facilities. Provide technical support, assess sites, and train customer staff on robot operation.
About this role
A Customer Success role at a technology startup accelerating the future of manufacturing, developing a browser-based application suite that improves quality, reduces cost and shortens new-product development time by strengthening cross-team product/technical-information management and collaboration with AI-driven automation, used by major Japanese manufacturers. As the startup advances, it is strengthening business hiring to support new-customer adoption, ongoing education of existing customers, churn prevention and cross-sell expansion. The role accompanies customers so they get maximum value from the product, engaging most closely and deeply with customers from onboarding through adoption support and upsell proposals, realizing effective adoption of manufacturing DX. Responsibilities include onboarding (initial setup support, user workshops), adoption support (regular reporting, sharing use cases, introducing new features), and collaboration with internal members (organizing and abstracting user requests to propose feature improvements to engineering, and feeding highly rated features back to marketing and sales). Tools include Slack, Google Workspace, HubSpot, Zendesk, GitHub and generative-AI tools. Based in Sakuragaoka, Shibuya-ku, Tokyo. Full-time.
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