Support amptalk users via chat, email, and phone by resolving product questions and software issues, creating FAQs, and operating an AI chatbot and user community.
About this role
Customer Success at amptalk, a "SalesTech" company that analyses and visualises phone and online sales meetings with AI to make sales activity scientific (rapidly growing after wide adoption). Strengthen the CS organisation: directly support customers (onboarding, adoption promotion) for mid-to-growth companies while designing and standardising a more efficient, high-satisfaction support system - thinking logically about how to create maximum success with minimum resources and turning knowledge into repeatable "patterns". Shibuya, Tokyo; full-time.
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