Support amptalk users via chat, email, and phone by resolving product questions and software issues, creating FAQs, and operating an AI chatbot and user community.
About this role
amptalk, an AI sales-meeting analysis company, hires a customer success team member who both supports customers directly and designs the processes that make the customer success organization more efficient. The company is looking for someone who asks how to deliver the most success with the least resource and then acts on it.
On the customer side, the person leads onboarding for mid-sized and growing companies from initial setup to adoption, drives usage and retention with regular contact and improvement proposals based on usage data that lead to renewals and upsell, and supports many accounts efficiently as well as a few closely. On the design side, the person plans and runs tech-touch and low-touch programs such as email automation, help content, video manuals and webinars, standardizes support flows into playbooks, manuals and FAQs, and builds data-driven measures such as health scores and early alerts for churn risk.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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