Support customer success through onboarding and retention while improving operational processes and creating efficient support systems.
About this role
The Customer Support Specialist supports the business growth of amptalk customers by providing personalized assistance and resolving their issues. The support team responds to customer needs and uses detailed knowledge of amptalk’s software and systems to provide accessible, individualized support.
Depending on the assignment, the specialist communicates with customers through chat, email, and phone and guides their questions or problems toward effective resolution. The role answers questions from amptalk users about how to use the software, building deep product knowledge through this work.
When necessary, the specialist works with Customer Success Managers and Account Executives and joins customer meetings to provide proactive technical support. The role also diagnoses and verifies software problems and coordinates with the engineering team when required.
Other responsibilities include preparing FAQ answers for frequently asked questions, using and designing an AI chatbot, and planning, operating, and activating a user community. The position is located at 〒150-0002, Shibuya, Tokyo, at Shibuya Kyowa Building 8F, 2-20-11 Shibuya, approximately a five-minute walk from Shibuya Station.
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