Support amptalk users via chat, email, and phone by resolving product questions and software issues, creating FAQs, and operating an AI chatbot and user community.
About this role
amptalk is a fast-growing sales-enablement SaaS company. As an SMB Customer Success Manager (leader candidate) you help customers maximize use of the product — improving satisfaction, retention, and engagement, building strong relationships, and supporting their business goals — while systematizing daily CS operations. Work includes customer onboarding, proactive support (regular touchpoints, early risk detection and prevention), customer enablement (usage/feedback analysis, product-improvement feedback, training), and standardizing/systematizing CS workflows (manuals, FAQs) for consistent, scalable, high-quality support. Full-time (seishain); Tokyo (Shibuya).
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