Support amptalk users via chat, email, and phone by resolving product questions and software issues, creating FAQs, and operating an AI chatbot and user community.
About this role
amptalk, an AI-based sales meeting analysis company, hires a Customer Success Manager for its small and medium business segment, as a candidate to become team leader. The manager helps customers get full value from the product while raising satisfaction, retention and engagement, and also turns everyday customer work into repeatable processes.
Responsibilities include onboarding new customers, proactive support with regular contact that finds risks early, and customer enablement through analysis of usage and feedback and product training. The manager standardizes customer success workflows and builds manuals and FAQs, designs scalable programs that let a small team support many customers, sets and monitors KPIs that measure efficiency, and works with sales, marketing and product development teams to act on customer needs.
The source lists no specific years of experience, qualifications or language level, but the work involves customer communication and process documentation in Japanese.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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