Lead customer success for enterprise accounts by guiding product adoption, expanding usage across sites, designing success programs and KPIs, and informing SaaS development.
About this role
Support customers implementing and using Tebiki’s equipment-maintenance SaaS. Lead customer projects, track account information and promote adoption to reduce cancellations. Develop upsell approaches and, as the product portfolio grows, support cross-selling. Help design team operations and collaborate with engineers and designers on service development.
Applicants need at least one year in either B2B sales or customer success; prior customer-success experience is not essential when the sales requirement is met. Most customer communication takes place online, with the role focused on proactive project-based support rather than reactive enquiries alone.
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