Supports restaurants, hotels and guests using TableCheck by answering product questions, troubleshooting system issues, and improving FAQs and response procedures based on recurring inquiries.
About this role
This onboarding-focused Customer Success role sits in TableCheck’s Operational Excellence and Consulting function. It helps contracted restaurant clients use the reservation and customer-management system to address operational needs and establish effective processes, based on each venue’s workflow, challenges and goals. The work includes gathering requirements, proposing an implementation plan, configuring system features and verifying their operation, then setting and coordinating rollout schedules with each restaurant. During onboarding, the specialist adjusts settings and recommends operating methods for each client, trains restaurant staff on the system, and supports adoption through the initial operating period. Multiple restaurant clients are managed at once. The essential qualification is regular computer use at work. Examples include typing without looking at the keyboard, creating and editing tables in Excel or spreadsheets, and using video-meeting and chat tools. The role also involves a problem-solving approach based on testing hypotheses and acting on identified issues.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Arcade Staff
GENDA
· GiGO Akihabara Building 3
Evening floor staff at GiGO Akihabara Building 3: serving customers at the floor and prize counter, cleaning, restocking prizes and simple machine upkeep.
Coordinates customer communication in forwarding operations, supports smooth shipments and a stronger customer experience, identifies operational issues, and develops existing accounts through upsell proposals.
Support customers using EventHub through onboarding and operational advice, resolve event-marketing challenges, help achieve KPIs, and propose continued use and upsell opportunities.
The role involves leading the Customer Support Unit to help clients maximize product usage, addressing challenges, and collaborating with various teams.
Bicycle Sales and Repair Staff
Yamada Holdings
· Yamada Denki LABI Tachikawa
Full-time bicycle corner staff at a Yamada Denki store, selling city bikes, e-assist bikes and e-bikes, assembling new bicycles and handling repairs and servicing.