Account Manager

The Account Manager is a senior member of the Customer Success organization responsible for managing contracted customer accounts. The role leads customers and their stakeholders, coordinates with the delivery-focused Customer Success team, and acts as a long-term partner in improving customers’ management processes.

During implementation, responsibilities include supporting customers, developing and proposing medium- to long-term plans for improving management control, and negotiating or proposing solutions to issues in implementation projects. During the operating phase, the Account Manager visualizes customer usage of Loglass, introduces examples from other companies and new functions, and proposes upsell and cross-sell opportunities across the multi-product portfolio. These products include workforce planning, IT investment management and AI IR. The role also proposes new projects to further improve customers’ management practices. Team responsibilities include developing members and promoting initiatives that improve organizational capabilities. Other Customer Success duties may be assigned depending on business conditions.

Loglass provides a cloud management-control system that collects, integrates and centrally manages financial figures and KPI budgets, forecasts and actuals, supporting more advanced analysis. Its products include Loglass Management Control, workforce planning, IT investment management, sales planning, capital investment planning and AI IR. The business is also developing Loglass AI Agents for strategic decision-making in corporate finance and is promoting the use of data and generative AI. The role may support proposals and adoption of services such as Loglass AI IR and Loglass AI Agents.

Applicants must have at least five years of relevant experience in one or more of the following areas: corporate sales, account management or presales at an SIer or IT vendor; or developing medium- to long-term account plans and deepening relationships with existing customers. Examples include enterprise presales at an IT vendor and enterprise account sales at an IT vendor or SIer. Preferred experience or knowledge includes project promotion at a consulting firm or SIer, management control or management accounting in an operating company, budget or forecast preparation, financial accounting or financial accounting systems, and Customer Success or account management in a SaaS or subscription business.

The position is full-time with an indefinite contract and a three-month probationary period, extendable to six months. Annual compensation is listed as JPY 7,000,000 to JPY 12,000,000 and is determined according to experience and skills. The posting gives an example of JPY 10,000,000 annual compensation with monthly fixed pay of JPY 834,000, including JPY 567,820 base pay and JPY 266,180 for 60 hours of fixed overtime. Overtime, holiday work and late-night work beyond the fixed amount are paid separately. The role is based in Minato, Tokyo, with work from home available. Working hours use a flextime system with core hours from 10:00 to 15:00. Holidays include a two-day weekend, public holidays and year-end and New Year holidays from December 28 to January 3. Benefits include company-leased housing, subsidies for PC-related equipment and a corporate defined-contribution pension plan. Insurance includes health, employees’ pension, employment and workers’ compensation insurance.