Lead enterprise customers through AWS cloud adoption by coordinating migration, governance, education, and cross-functional delivery across Automotive and Manufacturing accounts.
About this role
Senior Customer Solutions Manager on AWS's Automotive & Manufacturing Industries team, based in Tokyo. The role guides enterprise customers through multi-year cloud adoption journeys, ensuring AWS teams (Sales, Support, Solutions Architecture, Professional Services) and customer stakeholders work together effectively. Responsibilities include translating account-plan strategy into executable actions, managing reporting and tracking cadence, running education plans, executive briefing sessions, and go-live transitions, and evangelizing AWS services to drive adoption. The manager serves as the customer's cloud journey coach across the operational, educational, and governance aspects of migration, requiring strong technical background, problem-solving ability, and executive-level communication and negotiation skills. Preferred qualifications include PMP certification or SCRUM/Agile/SAFe certification, AWS certification, 3+ years of experience solving technology problems in the Automotive & Manufacturing industries, experience implementing cloud migration and modernization projects, and knowledge of the software development lifecycle. Employment is full-time, based in Tokyo, hired through Amazon Web Services Japan GK.
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