Supports Teachme customers through onboarding, adoption, usage improvement and renewals, while sharing customer insights to strengthen Studist’s multi-product services.
About this role
Studist offers the Teachme series of cloud services for work manuals, training and inspection tasks, and is strengthening a Product Support team that handles customer support for all of its products. Main products are Teachme Biz and Teachme Player, and the team is growing ahead of a larger customer base and more products.
The team does more than answer inquiries: it analyses what customers ask and improves the help centre and online manuals so every user can use the service smoothly, and it informs internal business teams about features and releases. Daily work is email replies, investigating and reproducing defects, escalating to developers, writing and updating help pages and release notes, notifying customers of updates and handling incidents. Project work includes product improvement proposals, improving the help centre and manuals, and building ways to share feature information inside the company.
Applicants need some customer-facing experience (B2B or B2C, by email, phone or in person), business-level writing, willingness to learn SaaS and new technology, balanced judgement and teamwork. SaaS support, technical writing and tools such as Zendesk are preferred.
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