Supports Datadog customers through tickets, live chat and screensharing, reproduces technical issues, troubleshoots integrations, and provides product demos and feedback.
About this role
This graduate customer-engineering role sits in the Business Department’s Customer Engineering Unit, supporting client projects that use small SAR satellite data and related solutions. It links customer needs with internal solution development and spans the project process from analysis through delivery. Working with sales, the engineer identifies customers’ business needs, explains satellite data and solutions, and prepares technical proposal materials. During delivery, the role assists with satellite-data analysis and interpretation, prepares reports and other deliverables, and supports the project through handoff. It also shares customer and market feedback with the solution-development team to inform product and service improvements. Applicants must be on track to complete a science graduate degree by March 2028 and have research or practical experience with GIS/geospatial information, satellite-image analysis, or remote sensing. The field of study is open; civil engineering, environmental studies, information engineering, and data science are examples.
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