Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
About this role
Money Forward's Business Promotion division ('become the management platform for small business') seeks a Customer Success professional for the SMB domain, handling CS for the 11-product Money Forward Cloud and the STREAMED bookkeeping service, with customers being tax accountants, CPAs and labor consultants ('shigyo') and their SMB clients. The CS organization has three functions: onboarding (supporting newly contracted shigyo), high-touch (deepening usage for large existing shigyo), and customer marketing (content, events, in-product ads) — all targeting adoption, usage counts and cross-sell/toss-up to other products; your work is assigned by aptitude/preference. Required: 3+ years of intangible B2B sales. Preferred: bookkeeping level 3+; accounting/tax-office work; customer-success experience; management experience. Full-time, salary 5.3–9M JPY/yr, flextime, hybrid (2+ office days/week), based in Tamachi, Minato-ku, Tokyo.
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