Hospital Account Strategy Director

Ubie provides the generative-AI service ユビー生成AI to more than 1,800 medical institutions. This role directs account strategy for an assigned group of hospitals and owns the design and execution of what should be achieved, by when, and how for each account.

The role develops account strategies, utilization roadmaps, expansion plans, and visit plans based on each hospital’s management issues and internal structure. It directs the work and quality of CSM members and external partners, and feeds account conditions and proposal opportunities into the wider area strategy. The area strategy is developed by a supervising director in collaboration with the product team.

For university hospitals and regional hub hospitals, the role builds strategic relationships with hospital directors, management planning teams, and administrative directors. It agrees medium-term roadmaps, supports use cases linked to management priorities such as increasing revenue, optimizing staffing, and using subsidies, and runs monthly meetings and quarterly business reviews. ROI dashboards are used to report outcomes, while coordination with DX promotion committees supports deployment within the hospital.

The role also supports customer-side progress in product-team-led projects to develop new workflows at co-creation partner hospitals. This includes reaching agreement with management, coordinating internally, and extending successful results nationwide. For regional core hospitals, responsibilities include creating opportunities to cross-sell DPC data analysis services and operating standardized onboarding efficiently.

After implementation, the role promotes upsell opportunities such as increased usage, identifies cross-sell opportunities for additional products, and works with the sales team to prepare proposals. Sales conducts the proposals and business meetings; this role determines timing, builds the internal foundation at the hospital, and shares information. Responsibilities also include demonstrating ROI before contract renewal, detecting and recovering churn risks, and managing projects that establish prerequisites for the data business, including data integration and increased physician use.

The implementation scope runs from contract through operational launch, including network setup, data integration, and environment configuration in coordination with internal technical staff and engineers. The posting anticipates more than 300 hospitals by December 2027 and describes the role as part of a period of redesigning the customer-success structure. Employee information sharing through note, X, and LinkedIn, as well as participation in lectures, events, and study sessions, is encouraged. The listed work location is Tokyo, and the scope may change to locations designated by the company. The scope of duties covers all work designated by the company, with the possibility of reassignment to any company-designated duties.