Senior technical account management for automotive OEMs and Tier 1 suppliers, covering cloud platforms, voice AI, infotainment, and global engineering coordination.
About this role
Within AWS Industries' Global Financial Services organization, the Senior Customer Solutions Manager supports GFS Japan's bank and capital-markets partnerships. The role advises customer executives on enterprise cloud transformation and coordinates with AWS account, architecture, technical account, and professional services teams. It defines transformation goals, migration targets, modernization priorities, and AI/ML roadmaps, then coordinates programs across business units and geographies against milestones and KPIs. Work includes identifying Generative AI use cases and advancing proofs of concept toward production, establishing governance and Cloud Business Office capabilities, tracking migration and service adoption, and relaying customer needs to AWS product and engineering teams. The role also coaches CSM colleagues. Required experience includes 5+ years leading large-scale technical or engineering programs, with business-case development, customer benefits, and successful delivery; 2+ years in customer-facing work with executives, technologists, or partners; and experience leading technical and non-technical transformation teams across broad functions.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Provide corporate AV and IT support by commissioning, configuring, installing, and troubleshooting video and audio systems, conferencing equipment, AV networks, and Windows and Mac computers.
Owns enterprise customer issues across compute, networking, and AI software, coordinating analysis and resolution with engineering while improving the reliability and support experience of AI server systems.
Leads post-sales customer success for cloud and on-premises workloads, coordinating support programs, stakeholder engagement and technical escalations to help customers achieve business outcomes.
Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
Support Premium customers by diagnosing API, integration, authentication, performance, and production issues, coordinating incidents, and improving monitoring, runbooks, and automation.