Responsible for customer success operations for Money Forward Cloud and bookkeeping services, supporting professionals and their clients.
About this role
This customer success role at Money Forward is based in Minato-ku, Tokyo. The position involves supporting customers through onboarding, handling inquiries, and channeling customer feedback into product improvements for the company's SaaS platform. Employment is full-time, with a hybrid work style. Annual salary ranges from approximately 4,008,000 to 10,008,000 JPY. Japanese language ability at JLPT N2 level is required. Visa sponsorship is indicated as available for this position.
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