Provides HR-system onboarding and implementation consulting, translating customers’ HR processes into effective operations and improving repeatable delivery methods. Hybrid work.
About this role
Money Forward accepts open applications for Customer Success roles in its business segment, whose cloud services cover accounting and finance, HR and labor, and contract management. Demand for cloud back-office tools has grown with remote work, government digitization and the start of the invoice system, and the segment's SaaS recurring revenue has risen about 40 percent year on year.
The work differs by product and division, and applicants choose from the open product areas listed. Typical duties are supporting implementation by tracking progress, doing setup on the customer's behalf and answering questions, helping companies that are considering adoption with proposals, passing improvement requests on the product back to development, building the processes that customer success depends on, and training and supporting implementation partner companies. Renewals and upsell are handled by some divisions and not others.
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