Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
About this role
This Technical Account Manager works between enterprise customers and NVIDIA's engineering teams on compute, networking, container orchestration, deep-learning containers, and enterprise system software in cloud-provider and on-premises environments. The remit includes NVIDIA AI Enterprise, a cloud-native suite for AI and data analytics. The role owns customer issues through resolution, researches GPU use cases, and collaborates with engineering to document, reproduce, and solve complex problems. It develops technical solutions for a knowledge base and helps improve the reliability and availability of AI-model servers and related networking and software. Applicants need a bachelor's degree in computer science, electrical engineering, computer engineering, or a related field, or equivalent experience. The posting seeks an experienced technical account manager or software engineer with at least six years in system-software development and troubleshooting, strong program-management skills, and some customer-facing experience. Candidates also need strong computer-science fundamentals, excellent Python and scripting knowledge, and professional communication and interpersonal skills.
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