Manages enterprise customer portfolios, advises on MongoDB deployment health and business outcomes, and coordinates internal teams to improve retention, value realization and customer advocacy.
About this role
Within Technical Support APAC, this engineer is the technical contact for technology partners and mutual customers, supporting integrations, partner design work, customer outcomes and cross-vendor escalations. Work includes partner onboarding, case monitoring, escalation coordination, integration and release reviews for MongoDB issues, and partner knowledge bases, architectures, known issues and best practices. The engineer diagnoses failures from application through database to storage, working with Linux, TCP/IP, hypervisors, clusters, cloud stacks and storage systems. Candidates need experience building and maintaining complex, mission-critical production RDBMS or NoSQL systems; coding or scripting in one or more of Java, Python, Ruby, C, C++, C#, JavaScript, Node.js or Go; API integration with third-party technologies; and hands-on systems engineering, including Linux performance, memory, I/O, security, networking and clusters. They must troubleshoot across application, database and storage layers and TCP/IP on operating systems and hypervisors, work with AWS, Azure or GCP, administer or troubleshoot NAS, SAN, local storage or multipathing, and build solutions for application workloads.
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