Enterprise Customer Success Specialist

This role leads customer-success activities for a large domestic house builder using ANDPAD, a cloud-based construction project management SaaS. The work covers business design, system implementation, product adoption, and operational retention. The position addresses complex enterprise requirements and core systems, designs the customer’s future-state operations, and develops practical plans for implementation.

Responsibilities include designing success plans and leading projects for customers with tens of thousands of users; promoting system renewal and business-flow reconstruction, including the customer’s core systems; planning the scenario through the next contract renewal; and coordinating internal and external stakeholders. The role also identifies and executes opportunities for new product introductions and improvement proposals. Feedback to management, product, and development teams is expected to support new product development and new business growth.

Example projects include a multi-hundred-million-yen annual project in which ANDPAD covers a customer’s core system and is expected to be used by tens of thousands of people. Another example involves developing a new product based on the customer’s needs and workflows, then turning the resulting product into a SaaS offering.

Applicants must have approximately two years of experience in at least one of the following areas: corporate solution sales at an SIer or IT vendor; participation in or promotion of corporate projects in the IT or web industry; SaaS sales, implementation support, or customer success; requirements definition and customer negotiation as a B2B systems engineer; or practical experience implementing enterprise IT systems or promoting internal DX. Preferred experience includes product or service briefings, seminars, presentations, or training instruction; logical proposals including cost-effectiveness calculations; sales, customer success, or account management for large customers; consulting for business improvement or transformation; implementation of core systems; work with recurring products that involve renewals; and sales experience or knowledge related to the construction industry. Construction or architecture experience is not required.

The enterprise customer-success organization includes people from IT, consulting, architecture and construction, infrastructure, recruiting, and finance backgrounds. The role works closely with diverse internal and external functions rather than operating as a standalone customer-success team. The position is full-time, based in the Tokyo or Osaka offices, and offers flextime with working hours of 10:00–19:00 and a core time of 11:00–15:00. The break is 60 minutes. The team uses remote work an average of two to three days per week as of July 2026, with frequency varying by department and role.

Annual compensation is JPY 5.5–8 million, individually determined by experience and ability, and includes a fixed overtime allowance for 45 hours. Holidays include Saturdays, Sundays, public holidays, summer and year-end/New Year holidays, and condolence leave. Paid leave begins after six months, with three days of special leave granted on the joining date and expiring after six months. Benefits include twice-yearly salary reviews and bonuses, social insurance, childcare paid leave, remote-work allowances, business-trip and nearby-housing allowances, marriage and childbirth payments, condolence payments, book-purchase assistance, and an employee stock ownership plan with an incentive. Workplace tools include Slack, Salesforce, Google Workspace, and Zoom, and the company provides Windows machines. The selection process normally consists of two interviews, although the number may vary.