Manage Spider AF accounts through onboarding, adoption, retention, and expansion. Analyze customer data, improve CS processes, and relay needs to the Product team in a hybrid Tokyo role.
About this role
The Solutions Engineer is the technical bridge between clients and Spider AF’s ad-fraud and trust products, working across Sales, Customer Success, Product, and Engineering. The role supports product evaluation and post-sale use, contributes client and market insight to product decisions, and helps establish a structured solutions-engineering function. For qualified opportunities, the engineer joins client meetings, answers product and technical questions, assesses feasibility, supports proof-of-concept and trial setup, onboarding, and prepares responses to security, integration, and data questionnaires. The role verifies technical setup and conversion measurement, handles escalated integration cases, and owns L2 investigations by reproducing and triaging issues, finding root causes, documenting product gaps, coordinating engineering fixes, and confirming resolution. It also includes maintaining request processes and using or building AI agents. Applicants need hands-on expertise in Ad Tech, ad fraud, or affiliate service providers—including ad metrics, bot or click fraud, attribution, and advertiser or agency workflows—at least three years in a client-facing technical role in or around ad or marketing technology, and comfort with APIs, data tracking, integrations, and reading data or logs.
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