Provides Tier III support for complex security and network issues, coordinating with customers and product, engineering, and escalation teams to reproduce, troubleshoot, and resolve problems.
About this role
On Zscaler’s Customer Success team, the Technical Success Manager is the central post-sales contact for customers adopting the Zero Trust Exchange. The role aligns customer objectives with Zscaler’s solutions and supports customers’ Zero Trust journeys and security outcomes. Responsibilities include building relationships with customer stakeholders and service owners, advising on solution integration and expansion, and developing technical strategies and adoption plans. The manager analyzes customer data for adoption insights and account risks, creates mitigation plans, coordinates escalations with internal and external teams, and contributes training and best-practice guides. Applicants need foundational AI/ML understanding and experience leveraging, securing, or positioning AI-driven solutions. At least five years in customer-facing work—such as solutions delivery, customer success management, technical account management, or sales engineering—focused on cloud service architectures, web-based security, networking, or infrastructure solutions is required. Strong technical acumen and customer-data analysis are also required.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Supports Japan customers after purchase by guiding Zero Trust Exchange adoption, aligning strategies, coordinating escalations, and developing best-practice materials.
Manage a Product Support team, set goals, coach staff, lead technical customer engagements, and resolve complex web-security and network issues.
Review online content and comments, answer customers by email and gather service-improvement information for hololive’s audience-facing services.
Lead customer success for LEEEP, supporting major e-commerce clients while designing KPIs, health scores, scalable processes, member development, customer communities, and AI-enabled CS operations.
Handles customer inquiries for a support service, coordinates with internal teams and partners, and improves operations, KPIs, and BPO delivery while developing into a team leader.