Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
USEN-ALMEX develops automated payment machines, reception machines, and management systems for hospitals, clinics, business hotels, leisure hotels, and golf courses. Payment machines support cash, credit card, and electronic money payments, while reception machines support check-in for reserved medical appointments or hotel stays. The products are used for labor-saving operations in healthcare and lodging.
As a project manager in the R&D Division, manage the full development process from requirements definition through design, development, testing, and release. Control project schedules and quality across all phases. Planning is handled by a separate department. For new development, work closely with planning to turn services into products from the beginning. For existing products, lead improvements and updates based on customer requests and bug-fix requests gathered by sales and operations. The role coordinates development with planning, sales, and operations.
New development uses Go. Existing products are centered on established core systems using Java and C. The R&D Division has approximately 90 members, and the PM group has approximately 10 members. The position is expected to deepen PM and PMO expertise. Career options include a specialist path focused on larger and more complex projects across the product portfolio, a management path involving PM-group operations and staff development, and transfers to other R&D groups according to preference.
Required experience is either project-execution support as a PMO or project management experience in system development. Preferred qualifications include practical experience defining requirements and coordinating specifications with customers and internal planning or sales teams; ordering management and deliverable quality control for external vendors or contractors; and knowledge of PMBOK-based management or Agile development methods such as Scrum. Certification examination fees, certification incentives, books, external seminars, and training courses are supported.
This is a permanent full-time position at 2-19-17 Kaminarimon, Taito-ku, Tokyo. Annual salary is JPY 5–7 million. One fourteenth of the annual salary is paid monthly, with additional one-fourteenth payments in June and December. The annual amount is revised once a year in November. Monthly pay includes deemed compensation for 25 hours of work, with excess hours paid separately.
Work uses a flextime system without core hours, with 7.5 standard working hours per day and a 60-minute break; an example schedule is 9:30–18:00. Work combines remote work and office attendance. Depending on the project, remote work may be performed at least three days per week, although office attendance may be needed for communication, progress management, and stakeholder reporting. Annual holidays are at least 125 days, with Saturdays, Sundays, and public holidays off, plus paid annual leave, summer leave, year-end and New Year leave, refresh leave, bereavement leave, maternity and postnatal leave, childcare and nursing-care leave, and related reduced-hours and caregiving leave programs. Benefits include social insurance, commuting expenses, a remote-worker allowance, condolence payments, pension and group insurance programs, health examinations, certification incentives, service discounts, accommodation and resort programs, sports and theme-park subsidies, employee savings and shareholding programs, online medical support, and various travel, household, housing, appliance, rental-car, dining, and leisure discounts.
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